Plans & Pricing
Compare NorthRelay subscription tiers, features, and monthly sending limits
Plans & Pricing
NorthRelay offers five self-service tiers plus Enterprise. Prices are in Canadian dollars per month, tax-exclusive (GST/HST and QST are added at checkout). Sending quotas are per calendar month and reset on the 1st. The Micro plan includes a 14-day free trial.
Plan Comparison
| Feature | Free | Starter | Micro | Pro | Scale | Enterprise |
|---|---|---|---|---|---|---|
| Price (CAD/mo) | Free | $5 | $12 | $29 | $79 | Custom |
| Emails / month | 3,000 | 5,000 | 20,000 | 50,000 | 150,000 | Custom |
| Custom domains | -- | 1 | 2 | 5 | 20 | Unlimited |
| Inbox (JMAP + IMAP) | -- | 1 GB | 2 GB | 5 GB | 20 GB | 50 GB |
| Aliases | -- | 3 | 10 | 25 | Unlimited | Unlimited |
| Inbox users | -- | -- | 1 | 5 | 25 | Unlimited |
| Catch-all | -- | -- | -- | Yes | Yes | Yes |
| Campaigns, templates, scheduling | -- | -- | Yes | Yes | Yes | Yes |
| Webhooks | -- | 1 | 3 | 10 | Unlimited | Unlimited |
| Team members | -- | -- | -- | 3 | 10 | Unlimited |
| API rate limit | 10 req/min | 30 | 60 | 120 | 300 | Custom |
| Log retention | 1 day | 7 days | 30 days | 90 days | 1 year | 1 year+ |
| Analytics | 7 days | 30 days | 90 days | 1 year | 1 year | 1 year+ |
| Support | Docs | Priority | Priority + Slack | Dedicated AM | ||
| Custom SLA | -- | -- | -- | -- | -- | Yes |
Included on every plan
- Hosted in Canada, billed in CAD. Relay, mailbox and dashboard run on Canadian servers.
- REST API, TypeScript and Python SDKs, OpenAPI spec and an MCP server.
- One clean, monitored sending IP. Only verified sender domains can send; campaigns carry one-click unsubscribe; bounces and complaints are suppressed automatically.
- Deliverability tooling: blocklist monitor (13 RBLs), DNS and pre-flight checks, link scanner, reputation score with incident alerts.
- DMARC and TLS-RPT ingestion for your domains, attributed to your account.
- Hourly delivery canary that sends a real message through the relay and reads back its SPF, DKIM and DMARC verdicts.
Free
The Free tier is for testing and evaluation. No credit card required.
- 3,000 emails per month
- Sends from a NorthRelay system subdomain (
yourname.north-pipe.ca) - Full API and SDK access
- No inbox, custom domains, webhooks or team features
Best for: Developers evaluating NorthRelay, personal projects, proof-of-concept integrations.
Starter ($5/month)
Your own domain, a small inbox and an API, for less than most hosted mailboxes.
- 5,000 emails per month
- 1 custom domain with full SPF/DKIM/DMARC alignment
- Inbox with 1 GB storage, JMAP and IMAP access, 3 aliases
- 1 webhook
- 30-day analytics
Best for: Solo developers and small sites that want transactional email and a mailbox on their own domain.
Micro ($12/month)
Adds campaigns and automation. Includes a 14-day free trial.
- 20,000 emails per month
- 2 custom domains
- Campaigns, templates, scheduling and A/B tests
- Inbox with 2 GB storage, 10 aliases, 1 extra inbox user
- 3 webhooks
- 90-day analytics
Best for: Small businesses and newsletters that send both transactional and marketing mail.
Pro ($29/month)
The plan for products and teams.
- 50,000 emails per month
- 5 custom domains
- Catch-all inbox on your domains
- Inbox with 5 GB storage, 25 aliases, 5 inbox users
- 3 team members
- 10 webhooks
- 1-year analytics and 90-day logs
- Priority email support
Best for: SaaS products, growing businesses, anyone who needs deliverability guarantees.
Scale ($79/month)
High volume for teams and agencies.
- 150,000 emails per month
- 20 custom domains
- Inbox with 20 GB storage, unlimited aliases, 25 inbox users
- 10 team members
- Unlimited webhooks
- 1-year log and analytics retention
- Priority support with a shared Slack channel
Best for: Agencies, multi-brand senders and marketing teams.
Enterprise (Custom Pricing)
Everything in Scale plus negotiated volume and pacing, SSO/SAML, a custom SLA and migration assistance. Dedicated sending infrastructure is available on request.
Contact sales for Enterprise pricing.
Sending infrastructure
All tiers send from the same protected IP (sovereign.north-pipe.ca). Plans differ by quota, custom domains, campaigns, inbox size and retention -- never by where your mail comes from.
What keeps that IP clean is enforced on every message: only verified sender domains are accepted, every campaign carries one-click unsubscribe headers, bounces and complaints are suppressed automatically, and an hourly delivery canary confirms mail is landing with SPF, DKIM and DMARC passing.
For details, see Sending Infrastructure.
Feature Gates
| Feature | Minimum Tier | Why |
|---|---|---|
| Custom domains, inbox, webhooks | Starter ($5) | Domain verification and mailbox provisioning have per-account cost |
| Campaigns, templates, scheduling | Micro ($12) | Bulk sending needs suppression, unsubscribe and pacing infrastructure |
| Catch-all, team members, priority support | Pro ($29) | Multi-user access control and support capacity |
What happens when I reach my quota?
Sends beyond your monthly quota are rejected with QUOTA_EXCEEDED (API) or 451 4.7.1 Monthly quota exceeded (SMTP) until the counter resets on the 1st, or until you upgrade. The dashboard warns you at 80 %.
How to Upgrade
- Go to Dashboard > Settings > Billing
- Click Change Plan
- Select your new tier
- Enter payment information (if not already on file)
- Confirm the upgrade
Upgrades take effect immediately. You get instant access to the new tier's features and sending limits. See the Billing FAQ for proration details.
How to Downgrade
- Go to Dashboard > Settings > Billing
- Click Change Plan
- Select a lower tier
- Confirm the downgrade
Downgrades take effect at the end of your current billing cycle. You keep your current tier's features until then. Note that downgrading may disable features (e.g., extra custom domains, webhooks, team members) that are not available on the lower tier.
Related
- Sending Infrastructure for how your mail is delivered
- Domain Verification for custom domain setup (Starter+)
- Billing FAQ for common billing questions
- Invoices for payment and receipt management