InvoicesCopy Anchor Link

NorthRelay uses Stripe for all billing and payment processing. Your invoices, payment methods, and billing history are managed through the dashboard.

Accessing InvoicesCopy Anchor Link

1. Go to Dashboard > Billing
2. Click the Invoices tab
3. Your invoice history is displayed in reverse chronological order

Each row shows:

• Invoice date
• Invoice number
• Amount
• Status (Paid, Pending, Failed)
• A link to view or download

Invoice DetailsCopy Anchor Link

Each invoice includes:

Downloading ReceiptsCopy Anchor Link

To download a PDF receipt:

1. Go to Dashboard > Billing > Invoices
2. Click Download on the invoice row
3. A PDF receipt downloads to your device

Receipts include all information needed for expense reporting and accounting: invoice number, date, line items, tax breakdown, and payment confirmation.

Payment MethodsCopy Anchor Link

NorthRelay accepts:

• Credit cards -- Visa, Mastercard, American Express
• Debit cards -- Visa Debit, Mastercard Debit

All payment processing is handled securely by Stripe. NorthRelay never stores your full card number.

Adding a Payment MethodCopy Anchor Link

1. Go to Dashboard > Billing
2. Click Payment Methods
3. Click Add Payment Method
4. Enter your card details
5. Click Save

Updating Your Default Payment MethodCopy Anchor Link

1. Go to Dashboard > Billing > Payment Methods
2. Click Set as Default on the card you want to use
3. Future charges will use this card

Removing a Payment MethodCopy Anchor Link

1. Go to Dashboard > Billing > Payment Methods
2. Click Remove on the card you want to delete
3. Confirm removal

You cannot remove your only payment method while on a paid plan. Add a new method first, then remove the old one.

Updating Billing InformationCopy Anchor Link

To update your billing name, address, or email (for invoice delivery):

1. Go to Dashboard > Billing
2. Click Billing Details
3. Update your information
4. Click Save

Changes apply to future invoices. Past invoices are not retroactively updated.

Failed PaymentsCopy Anchor Link

If a payment fails:

1. NorthRelay sends an email notification to your account email
2. The invoice status shows as Failed in your dashboard
3. Stripe automatically retries the charge after 3 days, then again after 5 days
4. If all retries fail, your account may be downgraded to the Free tier

To resolve a failed payment:

1. Go to Dashboard > Billing > Payment Methods
2. Update your payment method or add a new card
3. Click Retry Payment on the failed invoice
4. Your service is restored immediately upon successful payment

Billing CycleCopy Anchor Link

• Billing is monthly, charged on the same day each month (based on your signup date)
• If you sign up on the 31st, you are charged on the last day of shorter months
• All amounts are in USD
• Invoices are generated at the start of each billing cycle

RelatedCopy Anchor Link

• Plans & Pricing for tier comparison
• Billing FAQ for common questions about billing